Refund Policy

1. Overview

Because famestate delivers digital services that begin processing almost immediately, refunds work differently than for physical goods. This policy explains exactly when a refund applies. Our goal is simple: if we can't deliver what you paid for, you don't lose your money.

2. When you're eligible for a refund

You are eligible for a full refund when:

• An order fails or is marked cancelled and no service was delivered.
• A service is out of stock or unavailable and cannot be completed.
• The order was never started due to an issue on our side.

In these cases the amount is returned to your famestate balance so you can re-order or withdraw where withdrawal is offered.

3. Partial delivery

If an order is only partially completed, we refund the undelivered portion. For example, if you ordered 1,000 and 700 were delivered, the value of the remaining 300 is credited back to your balance.

4. Non-refundable cases

Refunds are not available when:

• The order was completed as described.
• You submitted an incorrect, private, or deleted link, or made the profile private during delivery.
• You ordered the wrong service or quantity by mistake after it started processing.
• A drop occurred outside a service's stated refill period.
• The issue was caused by a platform policy change beyond our control after delivery.

Please double-check your link and service before ordering — most non-refundable cases come from incorrect order details.

5. How refunds are issued

Approved refunds are credited to your famestate account balance, which you can immediately use for new orders. We do not typically refund to the original payment method, as balance credit is faster and lets you re-order without delay.

6. How to request a refund

Open a support ticket from the contact page with your order number and a short description of the issue. Our team reviews the order status and responds as quickly as possible, usually within our standard support window.

7. Processing time

Most eligible refunds to balance are processed shortly after review. Complex cases that require checking with a provider may take a little longer; we'll keep you updated on your ticket.

8. Chargebacks

If you have a problem with an order, please contact us first — we can almost always resolve it. Filing a chargeback or payment dispute instead of contacting support may result in account suspension while the dispute is reviewed.

9. Changes to this policy

We may update this Refund Policy as our services evolve. Changes are posted here with a new "Last updated" date, and continued use means you accept the current version.

10. Contact

Need help with an order or refund? Reach our support team via the contact page.